TeamViewer News News provided by TeamViewer GmbH en © 2016 TeamViewer. All rights reserved. TeamViewer News 1139 Why the Game This Sunday Will Be a Collaborative Masterclass It&rsquo;s that time of year again when, for few hours on Sunday, the world turns its attention to football. At TeamViewer, we love American football. We love how something so complex, with so many moving parts and dependencies, and so much necessary planning can be made to appear so simple. <a href=";utm_medium=social%20&amp;utm_content=blogamericanfootballmasterclass&amp;utm_campaign=Social%20&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Thu, 04 Feb 2016 13:28:06 +0100 1138 2016 Predictions: “Remoting Into” Will Drive Predictive IT At this time of year, we have the perfect opportunity to look at what happened in the past years, and look ahead to where we&rsquo;re going. I believe that 2016 will see the world continue to become more predictive, and that it will be driven by IT. Why is that? If we look back over the last 10 years, you&rsquo;ll be able to see the trend that IT systems within companies transitioned from being responsive to being adaptive in their approach. <a href=";utm_medium=social&amp;utm_content=2016-predictions&amp;utm_campaign=Social&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Fri, 29 Jan 2016 15:46:27 +0100 1137 Why Your Customers Will Love Having an SOS Button Would your customers appreciate only ever being a click away from your remote IT support services? You&rsquo;ve told us that giving customers the best possible experience is one of your top priorities, which is why you and your customers will love the SOS Button. <a href=";utm_medium=social&amp;utm_content=blogsosbutton&amp;utm_campaign=Social&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Thu, 21 Jan 2016 10:00:37 +0100 1136 8 Simple New Year’s Resolutions We’re Targeting This Year! What New Year&rsquo;s resolutions are you making for 2016? From getting in shape, learning to code in PHP, taking up Taekwondo, cutting out pizza or even just taking time to get some fresh air every day. The New Year gives us the opportunity to remove all excuses and start over fresh. In case you&rsquo;re stuck for ideas of how to make 2016 the best year yet &ndash; take a look through 8 simple resolutions from the TeamViewer team. <a href=";utm_medium=social%20&amp;utm_content=blognewyear&amp;utm_campaign=Social&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Thu, 07 Jan 2016 12:51:22 +0100 1135 The TeamViewer Story – Revealing the “Hidden Champion” For TeamViewer, this has been a year of many big and important changes and events. These events and changes refer to both the product and the company itself. So, why has this been such an important year for us? <a href=";utm_medium=social&amp;utm_content=blogtheteamviewerstory&amp;utm_campaign=Social&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Wed, 30 Dec 2015 08:16:37 +0100 1134 Stop Tech Support Calls from Interrupting your Christmas The most peaceful and reflective time of the year is slowly approaching. Where we are supposed to decelerate, and take a few days off to spend time with our loved ones. As an IT admin, what can you do to avoid badly timed tech support calls from interrupting your Christmas? <a href=";utm_medium=social&amp;utm_content=blogtechsupportcallschristmas&amp;utm_campaign=Social&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Thu, 17 Dec 2015 08:50:07 +0100 1133 Headless Linux Systems: Easy Remote Access with TeamViewer If you use lynx to browse the World Wide Web, you probably never thought about installing TeamViewer on a headless Linux server. But if you&rsquo;re more used to the convenience of a graphical user interface, you might have thought about (or dreamed of) administering your servers with TeamViewer. <a href=";utm_medium=social%20&amp;utm_content=blogheadlesslinux&amp;utm_campaign=Social&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Tue, 15 Dec 2015 14:17:05 +0100 1132 Unattended Access for Android Devices is Here! How many Android devices do you provide support to? How much time would you save with unattended access for Android devices? To most people, Android will most likely only be known as a smartphone or tablet operating system. Yet, there are countless possible use cases in which Android is used to run various types of devices, such as: set-top boxes, advertising displays, and train ticket terminals. All of these devices have one thing in common: no staff operating them, they are unattended. Yet from time to time they require regular maintenance, a bug fix, or a software update. <a href=";utm_medium=social&amp;utm_content=blogunattendedaccessandroid&amp;utm_campaign=Social&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Thu, 10 Dec 2015 13:19:21 +0100 1131 TeamViewer for Chromebooks – Work Better On-the-go Chromebook users love the fact that their device is easy to manage, secure and has fast boot times. They&rsquo;re a great alternative to traditional and twice-as-much expensive laptops and notebooks for working remotely from home or on the go. But, wouldn&rsquo;t it be handy to be able to easily log into your office computer from your Chromebook? <a href=";utm_medium=social&amp;utm_content=blogteamviewerchromebooks&amp;utm_campaign=Social&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Tue, 08 Dec 2015 11:09:03 +0100 1130 Are You Ready to Support Remote Things? Remote support, especially unattended access, will become ever more critical to the Internet of Things. Are you ready to support remote things? <a href=";utm_medium=social&amp;utm_content=blogsupportremotethings&amp;utm_campaign=Social&amp;pid=social_RSS">Read more</a> <br /> <br /><br /> Thu, 03 Dec 2015 12:31:03 +0100 1129 TeamViewer 11 Final Released We just released <a href=";utm_medium=social&amp;utm_content=downloadtv11&amp;utm_campaign=Social&amp;pid=social_rss">TeamViewer 11</a>!<br /><br /> <a href=";utm_medium=social&amp;utm_content=teamviewer11&amp;utm_campaign=Social&amp;pid=social_rss"> <strong>New features in TeamViewer 11</strong></a> <ul> <li>NEW: Universal app for Windows 10</li> <li>NEW: Mass deployment for TeamViewer Host on Android</li> <li>Improved performance</li> <li>Overhauled toolbar</li> <li>Unattended access for Android devices</li> <li>SOS button for support requests</li> <li>Customer satisfaction form</li> <li>Connections to Linux console</li> <li>Remote installation of TeamViewer Host</li> <li>Channel groups</li> <li>Group sharing improvements</li> <li>Multi-selection for Computers &amp; Contacts list</li> <li>TeamViewer in the browser</li> <li>TeamViewer Chat Widget</li> <li>Chrome OS support</li> <li>Mobile and web-based TeamViewer Chats</li> <li>Support for Windows 10</li> <li>Client redesign</li> </ul> <p>TeamViewer 11 is designed to run on a broad spectrum of operating systems ranging from the state of the art, such as Chrome OS, Windows 10, iOS 9, Android Marshmallow, and Mac OS X El Capitan, to older operating systems such as Windows XP.</p> <p>You will find previous versions on our website under <a href=";utm_medium=social&amp;utm_content=previousversions&amp;utm_campaign=Social&amp;pid=social_rss">Download/Previous versions</a>.<br /><br /> We wish you best continued success with TeamViewer and welcome your feedback!</p> Mon, 30 Nov 2015 16:23:53 +0100 1127 Multi-Platform Team Communication When You Need it What&rsquo;s the best way for teams to collaborate from any location and with any device? TeamViewer 11 enables simple &amp; easy team communication from anywhere. <a href=";utm_medium=social&amp;utm_content=blogteamcommunication&amp;utm_campaign=Social&amp;pid=social_rss&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Tue, 24 Nov 2015 12:29:59 +0100 1126 “Time is Money” – How Will Channel Groups Save You Time? Sometimes what happens in a few minutes can change the course of your whole business. Time matters. This is why I got very excited when I heard about the new TeamViewer Channel Group feature. Now you probably all wonder why this is. <a href=";utm_medium=social&amp;utm_content=blogchannelgroups&amp;utm_campaign=Social&amp;pid=social_rss">Read more</a> <br /> <br /><br /> Thu, 19 Nov 2015 16:56:22 +0100 1124 Update released: TeamViewer 11.0.51096 for Mac We've released an update (11.0.51096) for <a href=";utm_medium=social&amp;utm_content=downloadmac&amp;utm_campaign=Social&amp;pid=social_rss">TeamViewer on Mac</a> with minor bug fixes and improvements. <br /><br /> Changelog: <ul> <li>It is now possible again to assign a device to an account from Computers &amp; Contacts list</li> <li>Now it is again possible to remote control an android device</li> <li>Now the video in meetings and video calls is displayed again</li> <li>Minor improvements and fixes</li> </ul> Download and try the update now! We wish you continued success with TeamViewer!<br /><br /> Wed, 18 Nov 2015 16:48:03 +0100 1123 Update released: TeamViewer 11.0.51091 for Windows We've released an update (11.0.51091) for <a href=";utm_medium=social&amp;utm_content=downloadwindows&amp;utm_campaign=Social">TeamViewer on Windows</a> with minor bug fixes and improvements. <br /><br />Changelog: <ul> <li>Search in computers &amp; contacts list is now faster</li> <li>Fixed a bug where keyboard or mouse input during a remote control session with automatic record session option did not work correctly</li> <li>Alias device name from computers &amp; contacts list is again is displayed correctly during a connection</li> <li>Fixed a bug where sometimes black areas occurred in the main TeamViewer window</li> <li>Minor improvements and fixes</li> </ul> Download and try the update now! We wish you continued success with TeamViewer!<br /><br /> Thu, 12 Nov 2015 16:10:42 +0100 1122 3 Ways Customer Feedback Leads to IT Support Success What do your customers think of your IT support? TeamViewer 11 provides you with a simple, fast way to find out. Measure remote support success and show customers you care about them by asking for customer feedback on completed remote support sessions. <a href=";utm_medium=social%20&amp;utm_content=blogcustomerfeedback&amp;utm_campaign=Social%20&amp;pid=social_spw_customerfeedback">Read more</a> <br /> <br /><br /> Thu, 12 Nov 2015 15:39:06 +0100 1121 3 Ways an Admin’s Life is Improved with Group Re-sharing Admin&rsquo;s lives are full of short deadlines and competing priorities. Which is why optimizing processes for Admins to save time is high on our agenda. With TeamViewer 11, Admins have the power to share and re-share shared groups for enormous time savings. <a href=";utm_medium=social&amp;utm_content=bloggroupresharing&amp;utm_campaign=Social">Read more</a> <br /> <br /><br /> Tue, 10 Nov 2015 08:50:13 +0100 1120 TeamViewer 11 Beta is Here – Download it Now! TeamViewer 11 marks a major step forward - not only for TeamViewer, but also for the entire remote access and online collaboration market. Your feedback has been invaluable. We&rsquo;ve listened to what you&rsquo;ve said, and our team has worked tirelessly to deliver the very best features to meet your needs. It is a challenge we accepted: to break more new ground than ever before. <a href=";utm_medium=social&amp;utm_content=blogteamviewer11beta&amp;utm_campaign=Social">Read more</a> <br /><br /><br /> Thu, 05 Nov 2015 16:00:20 +0100 1118 7 Spine-chilling Halloween Malware Tricks to Beware At Halloween, monsters are not all costume-clad children knocking on your door. Or colleagues at the after-work party. Or even just confined to silver screen blockbusters. Malware Monsters can also creep silently into yours and your clients&rsquo; IT systems. <a href=";utm_medium=social&amp;utm_content=bloghalloweenmalware&amp;utm_campaign=Social">Read more</a> <br /> <br /><br /> Thu, 29 Oct 2015 12:58:24 +0100 1117 TeamViewer 11 Beta released <strong>NEW: <a href=";utm_medium=social&amp;utm_content=teamviewer11&amp;utm_campaign=Social">TeamViewer 11 Beta </a>released</strong> <br /><br /> <strong>New features in TeamViewer:</strong><br /> <ul> <li><strong>Improved performance<br /></strong>TeamViewer has been optimized to use less bandwidth and provide more efficient image rendering, so expect improved image quality at a given bandwidth. Other benefits include file transfers up to 15x faster, and up to 30% lower data usage rates.</li> <li><strong>Overhauled toolbar<br /></strong>Not only is TeamViewer faster, now you&rsquo;re faster too. The remote control session interface has been redesigned based on user feedback and the latest research in user-interface design. Find what you want, where you expect it, when you need it.</li> <li><strong>Unattended access for Android devices<br /></strong>TeamViewer is the solution that supports remote control of more Android systems than anyone else. Now, it&rsquo;s even possible to remotely control unattended Android devices from anywhere, at any time. Android doesn&rsquo;t just mean smartphones and tablets either. Today, many devices such as point of sales (POS), ATMs, public displays, and even vending machines rely on Android.</li> <li><strong>Give your customers an SOS button<br /></strong>Make it extremely easy for your customers to get support. Create a custom TeamViewer QuickSupport module that puts an icon with your company&rsquo;s name, or a simple call to action, right on your customer&rsquo;s desktop. With just one click, customers can request help from you through your custom QuickSupport module that automatically updates to reflect your latest customizations.</li> <li><strong>Gather customer feedback<br /></strong>Improve your service quality by gathering customer feedback via an automatic satisfaction survey at the end of a support session. Your customers can provide ratings and comments to help improve your support services.</li> <li><strong>Linux with no GUI is no problem<br /></strong>Directly connect to the Linux text console, even if there is no graphical user interface (GUI). Easily manage headless Linux servers without concerns about setting up port forwarding, configuring SSH, or having to install a graphics card. With TeamViewer, it just works.&nbsp;<a href="" target="_blank">Learn more</a></li> <li><strong>Install TeamViewer Host remotely<br /></strong>Easily turn a first-time customer into repeat business. From a spontaneous support session, you can make unattended access possible from that point forward by installing the TeamViewer Host module remotely. You can even install your own custom Host module with your branding.</li> <li><strong>Total control of your channels<br /></strong>Maintain a clear overview of how your channels are being used and have channels available when and where they are needed the most. By creating separate channel groups within your license and assigning users to them, you ensure that specific teams always have access to the channels they need.</li> <li><strong>Powerful and flexible group sharing<br /></strong>Enjoy total control of all the groups in your Computers &amp; Contacts list. If you have been granted &ldquo;full access&rdquo;, you can share groups that have been shared with you and change permissions. Move shared contacts into your own contacts, and quickly see who the owner of a shared group is as well. Managing contacts and devices has never been easier.</li> <li><strong>Save time with multi-selection<br /></strong>Work more efficiently by selecting multiple contacts or devices at once from within your Computers &amp; Contacts list. For example, assign multiple devices to a group all at once, or bring additional participants into a video call by selecting them all and inviting them together.</li> <li><strong>Run TeamViewer in your browser<br /></strong>Use TeamViewer from within your web browser to provide remote support or for remote access. This is a convenient alternative if you lack administrative rights to install TeamViewer but still need to connect to a remote device to provide support or work collaboratively on a project.</li> <li><strong>TeamViewer chat in your web environment<br /></strong>Add full-featured, browser-based chat capabilities to internal web tools such as CRM or helpdesk solutions by means of a TeamViewer chat widget. This embedded chat solution provides even more flexibility and convenience by putting TeamViewer&rsquo;s chat functionality directly into your working environment.</li> <li><strong>Chat from anywhere<br /></strong>Never miss an important conversation. Log in to your TeamViewer account from anywhere via a web browser to use it as a web-based chat platform. You can even chat on the go from your mobile device. Also, show people how you really feel with emojis :-). Of course, no matter how or from where you chat, your conversations remain end-to-end encrypted with TeamViewer.</li> <li><strong>Chrome OS support<br /></strong>TeamViewer continues to be the shining example for supporting multiple platforms by adding yet another operating system to the list: Chrome OS from Google. Now you can access your office or home computer using your Chromebook or use it to provide remote support. TeamViewer for Chrome OS is available in the&nbsp;<a title="" href="" target="_blank">Chrome Web Store</a>.</li> <li><strong>Made for Windows 10<br /></strong>TeamViewer 11 is a perfect match for Windows 10, and it does more than just look good. With TeamViewer 11, you can take advantage of powerful Windows features such as improved touch gestures on the trackpad for both local and remote input.</li> <li><strong>Client enhancements<br /></strong>The hallmark of a premier solution is attention to detail. In the TeamViewer 11 client interface, such details are revealed through an incredibly clean design with numerous usability enhancements focused on providing a state-of-the-art user experience.</li> </ul> <p>TeamViewer 11 is designed to run on a broad spectrum of operating systems ranging from the state of the art, such as Chrome OS, Windows 10, iOS 9, Android Marshmallow, and Mac OS X El Capitan, to older operating systems such as Windows XP. <br /><br />With the release of a new main version (e.g. 11.x etc.) for Windows, Mac OS or Linux, we exchange the download links on our homepage.</p> <p>You will find previous versions on our website under Download/Previous versions. We wish you best continued success with TeamViewer and welcome your feedback!</p> Wed, 28 Oct 2015 16:35:06 +0100 1116 Thank You For Helping Us Reach 1 Billion TeamViewer IDs! Today marks a huge milestone in TeamViewer&rsquo;s history. TeamViewer has been activated on more than 1,000,000,000 devices worldwide. Thank you so much for helping us to reach 1 billion TeamViewer IDs! <a href=";utm_medium=social&amp;utm_content=blogonebillion&amp;utm_campaign=Social">Read more</a> <br /> <br /><br /> Tue, 27 Oct 2015 15:30:59 +0100 1114 How to Answer Support Tickets like a Champ Do you often find yourself in the situation where you need to handle dozens of support tickets each day? Experience has taught me it can be a challenge to maintain high service quality for your customers, colleagues or clients. But there are certainly things you can do to avoid pitfalls, work more efficiently, and please yourself, your boss and your customers. I&rsquo;d like to share with you my tips I&rsquo;ve picked up in handling support tickets. <a href=";utm_medium=social&amp;utm_content=blogsupportticketchamp&amp;utm_campaign=Social">Read more</a> <br /> <br /><br /> Thu, 22 Oct 2015 10:19:21 +0200 1113 Save Time Setting up Unattended Access for Remote Support Would you like to set up unattended access on a large number of devices in your company to provide remote support? Save time and hassle in the short and long-term by following these simple steps. <a href=";utm_medium=social&amp;utm_content=blogunattendedaccesscustomhost&amp;utm_campaign=Social">Read more</a> <br /> <br /><br /> Tue, 20 Oct 2015 09:55:32 +0200 1112 Thank You for Your Outstanding TeamViewer Reviews! We are incredibly grateful to all the people who have taken the time to write insightful, detailed, overwhelmingly positive reviews for TeamViewer on TrustRadius. We&rsquo;re honored! As we mentioned recently, we take all feedback seriously. We strive to continuously adapt TeamViewer to meet the needs and demands of our users and customers. Feedback plays a vital role in the evolution of our software. That is why we&rsquo;re honored and privileged that TeamViewer has received such incredible reviews on TrustRadius! <a href=";utm_medium=social&amp;utm_content=blogtrustradiusreviews&amp;utm_campaign=Social">Read more</a> <br /> <br /><br /> Thu, 15 Oct 2015 12:22:30 +0200 1110 4 Reasons Why TeamViewer Integrated with MobileIron How would you like to be able to offer your customers a faster, simpler and more seamless help desk experience? We&rsquo;ve integrated TeamViewer with MobileIron&rsquo;s Help@Work to enable supporters to achieve just that. <a href=";utm_medium=social&amp;utm_content=teamviewer-mobileiron&amp;utm_campaign=Social">Read more</a> <br /> <br /><br /> Thu, 08 Oct 2015 09:43:10 +0200